Frequently Asked Questions

Orders & Production

Are your products made to order? Yes. Most items are printed and produced specifically for your order, which is why production takes 2–5 business days before shipping.

Can I change or cancel my order? Contact us within 12 hours of ordering. After production starts, orders can't be changed or canceled.

Shipping & Tracking

How long until I get my order? Total time = production (2–5 business days) + transit (3–7 business days in the U.S.). International orders take longer.

Do you ship internationally? Yes. International duties or taxes, if any, are the recipient's responsibility.

Is shipping free? Standard shipping is free on U.S. orders over $99. Otherwise, the rate is shown at checkout.

Where's my order? Track it on our Order Tracking page using the number in your shipping email.

Returns & Refunds

Can I return a made-to-order item because I changed my mind? Made-to-order and personalized items aren't returnable for preference reasons, but defective, damaged, or incorrect items are always covered.

How do I start a return? Email us for a Return Merchandise Authorization (RMA) before sending anything back. See our Return Policy.

When will I get my refund? Approved refunds go to your original payment method within 5–10 business days after inspection.

Sizing & Products

How do I pick the right size? Check the size guide on each product page. If you're between sizes, message us before ordering — once made to order, sizing isn't a returnable reason.

Will colors match exactly? Slight color variation can happen due to screens and the print process; minor differences are normal.

Still need help?

Email contact@everbrighttradingllc.us or call +1 (406) 316-0759, Monday–Friday, 9:00 AM–5:00 PM Mountain Time.